A consumer received notice Medi-Cal may be cancelled due to non-response. What action can the Peer Support Specialist take to support the consumer?

• A. Refer the consumer to a case manager.
• B. Assist the consumer with completing the information and making an appointment with social services.
• C. Educate the consumer on the importance of responding to letters from government agencies.
• D. Empower the consumer to take personal responsibility for losing their benefits.

Answer: (B)

When a government notice warns that Medi-Cal may be canceled due to non-response, the most effective action is to provide practical, hands-on help to get things moving again. A Peer Support Specialist can assist the consumer with completing the required information and arrange an appointment with social services. This directly addresses the barrier (missing information or steps) and connects the consumer to the right resources to preserve benefits. It’s about removing obstacles, ensuring forms are filled out correctly, submitted on time, and that the consumer understands what’s needed.

Other options don’t address the immediate, actionable step as effectively. Simply referring to a case manager might help in the long run but doesn’t resolve the current non-response issue. Educating the consumer on why responding matters is useful, but without concrete help to complete forms and meet with the right office, action may not occur. Encouraging personal responsibility for losing benefits could place blame and overlook the support system available to help navigate the process.