If a consumer discloses a past trauma during intake, what should the Peer Support Specialist do first?

• A. Document the information shared and follow mandated reporting procedures.
• B. Acknowledge the courage to openly share to gain better understanding of need.
• C. Continue the intake process and report the information to the appropriate treatment team member.
• D. Do nothing.

Answer: (B)

When someone shares a past trauma, the first move is to acknowledge what they’ve disclosed with empathy and respect. This shows that their courage to speak up is valued and helps create a sense of safety, which is essential for a trusting peer relationship. By validating the disclosure, you encourage ongoing openness, which in turn helps you better understand the person’s current needs, concerns, and goals.

Documentation and mandated reporting are important, but they come after building rapport and ensuring safety. Once trust is established, you can record the information accurately and follow any required reporting procedures if applicable. If there’s immediate risk, then safety protocols take precedence. Starting with acknowledgment aligns with trauma-informed care and supports effective, person-centered engagement.