Which action would be inappropriate for a PSS when coordinating care?

• A. Facilitating warm handoffs
• B. Linking to community resources
• C. Supporting client goals within scope
• D. Providing medical treatment decisions or diagnosing

Answer: (D)

Understanding the boundaries of a Peer Support Specialist’s role in coordinating care is essential. A PSS supports recovery by helping clients connect with services, facilitate smooth transitions between providers, and link to community resources. They also assist clients in defining and pursuing personal goals within the non-clinical scope of peer support, such as navigation, advocacy, and leveraging lived experience to empower the client.

Providing medical treatment decisions or diagnosing crosses into clinical territory requiring licensure and formal medical training. A PSS is not equipped to diagnose conditions or alter medical treatments. When medical questions arise, the appropriate approach is to refer to a licensed clinician, while continuing to offer non-clinical support and help the client engage with the care team.