Which response is least appropriate during an acute behavioral health crisis?

• A. Call crisis line in the presence of the consumer.
• B. Encourage the consumer to describe what they are feeling and discuss resources.
• C. Schedule a follow-up appointment.
• D. Ignore the crisis and wait for it to subside.

Answer: (D)

During an acute behavioral health crisis, the priority is safety, immediate support, and connection to appropriate resources. Ignoring the crisis and waiting for it to subside is least appropriate because it leaves the person without intervention when risk may be present, and it fails to provide necessary care or risk assessment in the moment.

Bringing in a crisis line with the consumer present offers real-time professional support and stabilization while you remain engaged with them. Encouraging the person to describe what they’re feeling and discussing available resources helps them process their distress, reduces overwhelm, and identifies practical supports. Scheduling a follow-up appointment ensures ongoing care, safety planning, and continuity after the immediate crisis.